WhatsApp, messages & AI assistant
Confirmations and reminders, the message quota, chats and the AI assistant
- The WhatsApp bot: confirmations, reminders and buttonsThe bot sends clients a confirmation for every booking and a reminder before it; they answer with a tap — coming, reschedule or cancel — and your calendar updates itself.
- Appointment reminders: when they go out and how to change themChoose when clients get a WhatsApp reminder — from two days to one hour before the appointment. One reminder on Basic; up to two, with SMS backup, on Pro.
- The monthly message quota and what happens when it runs outEvery plan includes WhatsApp and SMS messages a month: 500 on Basic, 2,000 on Pro. What counts, where to see what’s left, and what stops when it runs out.
- Client chats, the message log and emails“Chats” shows everything the bot and assistant sent each client and their replies, like WhatsApp, with delivery status. The app also has a message log; the website, client emails.
- The WhatsApp AI assistant: turning it on and setting it upProThe assistant answers clients on WhatsApp on your behalf — prices, hours and free slots, with a booking link — only from your business details and the knowledge you add.
- Teaching the assistant: knowledge, open questions and testingProThe assistant knows your business details from Bookly; add the rest under “Extra knowledge”. Answer “Open questions” once — it’s sent and remembered — and test it as a client.