Contact
Have a question, a problem or a request? Write to us and we'll get back to you soon.
Most questions already have a guide — it’s worth searching first.
Ways to reach us
Contact our support team
Attach a screenshot and tell us which device it happened on — it helps us help you faster.
A request sent with these buttons gets a request number, so it goes straight to our support team, not to the bot.
Step-by-step guides to everything in Bookly — on the website and in the app
All guidesThe guided tour
The tour walks you through the real screens, step by step — the whole business or just one chapter.
FAQ
All guidesHow do I book an appointment?
Find a business on the website or in the app (or open a link the business shared), choose a service, a staff member and an available time, and confirm.
The confirmation and a reminder before the appointment arrive on WhatsApp, and the appointment appears in "My appointments".
Read the full guideHow do I reschedule or cancel an appointment?
In "My appointments", on the website or in the app, according to the business's cancellation policy. You can also contact the business directly.
Read the full guideHow do I cancel a business subscription?
Subscription bought on iPhone: Settings → your name → Subscriptions → Bookly.
Subscription bought on Android: Google Play → Payments & subscriptions → Subscriptions.
Subscription bought on the website: in the business dashboard, ניהול → מנוי (Manage → Subscription).
The subscription stays active until the end of the paid period, and the business's data is kept after cancellation.
Read the full guideHow do I delete my account?
In the app: Profile → Delete account. On the website: Profile → Delete account.
Deleting your account doesn't cancel a subscription bought on the App Store or Google Play — cancel it there, as explained above.
Read the full guideDocuments: Terms of use · Privacy policy · Accessibility statement