Appointment reminders: when they go out and how to change them

A reminder goes out for every appointment at the time you chose: two days, one day, 12, 6, 3 or 2 hours before, or one hour before. The default is one day before. On Basic each appointment gets one reminder; on Pro you can pick up to two, and when WhatsApp doesn’t reach the client an SMS goes instead.

Every reminder has “I’m coming”, “Change time” and “Cancel” buttons. A tap on “I’m coming” marks the arrival as confirmed in your calendar, and a new time or a cancellation updates the calendar by itself too.

1. 1

   Open the screen

   MessagingBot settings
2. 2

   Under “Reminders before the appointment”, click the times you want. A highlighted time is sent; click it again to remove it.

3. 3

   Click “Save”.

When exactly

The reminder goes out when the time you chose before the appointment arrives. A reminder whose time had already passed when the appointment was booked, or comes within the half hour after — a day-before reminder for a booking made for the same evening, say — isn’t sent for that appointment, since it was booked just now. That holds even when “Instant confirmation of a new appointment” is off. A reminder whose time comes later — the second one on Pro, for example — goes out as usual. Reminders go out only while the subscription is active and the bot is on.