Comments, insights and “What people say about us”

Three tools that come with the marketing bundle and work with connected channels: the comments inbox, the insights and “What people say about us”. Each also needs its permission in Social — “Comments” for the inbox and “Insights” for the numbers.

Comments inbox

Every comment people leave on your published posts, from every network, as one conversation per post. Filter by open, later and handled and by channel, see whether a comment is positive, neutral or negative, and reply right here — with “Suggest a reply” in your tone — then mark the conversation as handled. On Facebook you can also hide an offensive comment and like a comment.

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   Open Social

   Social
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   In the side menu, click “Comments inbox”, pick a conversation, reply and click “Mark as resolved”. “Refresh” checks for new comments right now.

Insights

For each channel and the period you choose: followers, posts, reach, views, engagement and the engagement rate — each against the period before — a daily chart, the posts that did best, and a map of the best times to post by day and hour. Choosing a slot on the map opens a new post at that time. The numbers are collected from the network once a day.

What people say about us

Instagram tags of the business and reviews clients left on its Bookly page, in one place: how much people talk about you, whether it’s positive, neutral or negative, and a weekly AI summary of what keeps coming up and what to do about it. Updated every hour, or right away with “Refresh”.