Phone notifications for owners and the team
Every new booking, cancellation and new client sends a notification to the app — not WhatsApp. How to turn notifications on, see them all in the bell and choose what you get.
This is done in the Bookly app on your phone. The steps here are the app's.
Bookly keeps you updated in the app, not on WhatsApp: Bookly’s WhatsApp is for clients only. The business owner is notified of every new booking, every cancellation and every new client — with “Bookly brought you a new client” when the client came from Bookly’s search — and also of reviews, signed forms and conversations the AI assistant handed over to you. The team gets notifications about shifts and the time clock, and whoever works on Social about approvals, comments and publishing.
Turning notifications on
The app asks for permission to send notifications when you sign in or switch to the business view. If you didn’t allow it then, turn them on in the phone’s settings.
Open the iPhone’s Settings and go to Bookly’s notifications.
Allow notifications and choose where they appear — on the Lock Screen, in Notification Centre and as banners.
The bell
Open the notifications
OverviewNotificationsEvery notification that arrived waits here. Tapping one opens what it’s about — the appointment, the client or the review.
The bell is at the top of the “Overview” tab, and also in “Profile, notifications and preferences”.
Notifications about Social posts are chosen separately, in Social’s “My notifications”.
Not getting notifications about new bookings?
Check that Bookly’s notifications are on in the phone’s settings and that you’re signed in to the business’s account. Even with notifications off, every update waits in the bell.
Why doesn’t a manager get notified of a new booking?
Notifications about new bookings, cancellations and new clients go to the business owner.
Can I get the updates on WhatsApp?
No. Bookly’s WhatsApp is for clients only; your updates come as notifications in the app and in the bell.
And on a computer?
Owner notifications arrive on the phone, in the Bookly app. The website has no such bell.
Updated: 10 October 2026
Related guides
- “Today’s summary”: the day’s revenue and bookings in a notificationFor owners and managers: revenue, who came and who didn’t, cancellations, new clients and tomorrow’s bookings — on an overview card, and in a notification at the hour you pick.
- Widgets for the Home Screen and Lock ScreenToday’s appointments, who confirmed, this month’s usage and your next appointment — at a glance, without opening the app. On iPhone, on the Lock Screen too.
- The WhatsApp bot: confirmations, reminders and buttonsThe bot sends clients a confirmation for every booking and a reminder before it; they answer with a tap — coming, reschedule or cancel — and your calendar updates itself.
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