How to contact support
Didn’t find the answer in the guides? Talk to us in the chat — the smart assistant answers right away, and an agent from the team when you ask — or write to [email protected].
The fastest way is to search the help center: type your question in your own words, and smart search suggests a short answer and leads you to the right guide.
Help centerWhat you search for in the help center is kept without identifying anyone — no name, account or business — and only after automatic filtering removes duplicates, typos and personal details. It shows us what’s missing so we can improve the guides.
Talk to us — the smart assistant and an agent
In the “Talk to us” chat — the bubble in the corner of the website, and at the top of the help center in the app — the smart assistant answers right away. Need a person? Write “agent” or tap “Talk to an agent”, and the conversation goes to the Bookly team along with what was written so far. The answer arrives in the same chat, with a notification, and in the app a small bubble shows on every screen until the conversation with the team ends. You can go back to the smart assistant any time, and delete a conversation from its “…” menu.
Talking to an agent requires signing in — that’s how the answer reaches you. The team sees the conversation only from the moment you ask for an agent, together with what was written in it until then.
Write to us
Email [email protected], or tap “Didn’t find it? Write to us” at the bottom of the help center — the email opens with the question you searched for. You usually get an automatic confirmation with a request number, and you can reply to that email to add details.
To help us help you fast: include the business name, where you’re working (website, iPhone or Android), what you tried to do and what happened — and attach a screenshot if you can.
Want to change or cancel an appointment with a business? It’s fastest to contact the business itself — on the WhatsApp or phone number shown on its page.
Can I contact support on WhatsApp?
Support is by email. The WhatsApp number that sends confirmations and reminders is an automatic bot and doesn’t answer requests.
Updated: 19 October 2026
Related guides
- Signing in: WhatsApp, a code, Google and AppleSign in with your mobile number — with one WhatsApp message or a one-time code — or with Google, and on iPhone and the website with Apple too. No passwords.
- Where everything is: the menu, the app’s tabs and settings searchOn a computer, a side menu with every screen. On a phone, four tabs, with the settings under “Manage”. Anywhere, you can search for a screen instead of browsing menus.
Did this guide help?
Still have a question? Write to us